easyaccess frequently asked questions

How do I apply for the Rapid Response telephone banking service?

To apply for Police Credit’s 24 hour Rapid Response Telephone Banking Service, you as a member (or your authorised signatories) simply need to register a 4 digit personal identification number (or Access Code) with Police Credit by calling our Member Response staff on 13 63 73 or by completing a Rapid Response Authority at any branch office.
 
Once issued, your Access Code will allow you to gain entry to the Rapid Response service. It may also be used when Police Credit cannot verify your identity by way of a signature comparison.
 

How do I order another cheque book?

Police Credit cheque books are re-ordered automatically when using any of your last five cheques. For more information call Member Response on 13 63 73.
 

How do I set up regular payments on my bill

Regular Payment Authorities can be created, altered or cancelled by you (or your authorised signatory) by the close of business of the day prior to the due date of the payment: 

 By completing a ‘Regular Payment Authority’ form at any PC branch 

 By calling Member Response on 13 63 73 

 Using Online Banking through internet or mobile banking

How do I stop a cheque?

At any time before a cheque that you have written is presented to us you can ask us not to pay the cheque (to stop the cheque). You must call us on 13 63 73 to have you cheque stopped. We will charge you a fee for this service. Once a cheque has been stopped it can not be reactivated.
 

How do I use BPAY?

You can start using BPAY® as soon as you are registered to use either pc.easynet online banking or Rapid Response telephone banking. Then follow these simple steps:

 Look for the distinctive BPAY® logo on each bill you receive 

 Call 13 63 73 or log in to internet or mobile banking 

 Follow the simple instructions 

 And don't forget to wait for and record your receipt number

How do I use the Rapid Response telephone banking service?

Rapid Response is convenient and easy to use. Our Using Rapid Response page shows you how it’s done.
 

How do I write a cheque?

Cheques should be written in a specific way, and the following are some guidelines to help you: 

 Cross the cheque and write the words ‘Not negotiable’ (This will reduce the risk of fraud) 

 Write the amount to be paid in by words and figures and do not leave any space between the words or figures 

 Write the amount in words as close to the left hand margin of the cheque as possible and the amount in figures as close to the dollar sign as possible

 Write cheques in ink, which cannot be rubbed out or altered

You should tell us as soon as you know or suspect that one or more of your cheque forms has been lost or stolen, or if unauthorised use has occurred.

Ensure that you have enough money in your account to cover the cheques you have written, as if you have insufficient funds we can choose which cheques will be dishonoured and which will be paid and the order in which they will be paid.
 

I am travelling overseas. Should I let Police Credit know anything before I depart?

Yes, you should advise Police Credit on the following information about your travel plans:

 What country/countries you will be visiting and when

 Your contact details while you are away (You may also choose to nominate a power of attorney or other person to act as your representative or point of account in Australia)

 If you will be using your Visa card or making any large external or BPAY transfers whilst overseas

 Contact Police Credit on 13 63 73 or email carlton@policecredit.com.au

For more important information on travelling overseas, please click here. 
 

Where are Police Credit's ATMs located?

There is an ATM outside the Police Credit branch at the World Trade Centre. However you may use your PC Visa debit or credit card at any ATM or EFTPOS containing a Visa symbol.