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Lost, stolen or misused card?
If you believe your card or PIN record has been lost, stolen or misused, or your PIN has become known to someone else, you should IMMEDIATELY report this. You should also notify us immediately if you suspect any fraudulent or unauthorised transactions on your card account.
| | | | | | During business hours (8am - 5pm, Mon to Fri), contact Police Credit | | | | 
| If you are within Australia, call 13 63 73 | | | |
| If overseas, call +613 9268 9373 | | | | | | | | | Outside business hours, contact Visa | | | |
| If you are within Australia, call the 24-hour Visa Emergency Hotline
1800 621 199 (toll free) | | | |
| If overseas, call +612 9959 7686 or +1 303 967 1090 (collect call) | | | | | | |
Visa Emergency Overseas toll free phone numbers, where members can get round-the-clock emergency support in over 70 countries worldwide
You will be given a reference number, which you should keep as proof of the date and time of your report, and you should advise Police Credit as soon as you can that you have made a report. We will then be able to place a stop on your card and order you a new card. Your new card, will take five to seven business days to arrive and have a new PIN and Visa card number.
If you were using your old card for direct debiting (by providing the Visa number to a merchant for example, to your gym), you will need to inform each biller.
If the Emergency Hotline is not operating when you try to use it for notification purposes, any losses occurring due to non-notification will be the liability of Police Credit, but only if you notify the Emergency Hotline within a reasonable time after it becomes operative.
If the loss, theft or misuse occurs outside Australia, you must notify a financial institution displaying the Visa logo. You must also then confirm the loss, theft or misuse of the card with Police Credit by telephone or priority paid mail as soon as possible.
Other contact methods
 Visit a branch
Send us an email to Police Credit or Call us directly on 13 63 73
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