estatements frequently asked questions

Can I ask a question by replying to the email address on the eStatement I receive?

No. If you have questions about your account, email carlton@policecredit.com.au, call Member Response on 13 63 73 or visit a branch.
 

Can I get an eStatement notification for my RSA or FHSA accounts?

Currently this service is not yet available.
 

Can I nominate more than one email address?

No, so it is important to ensure that your email address is correct and up to date.
 

Can I receive both the paper statement and the eStatement notification?

No. When you sign up for eStatements, you no longer receive paper statements but you can choose to change back to paper statements at any time. To revert back to paper-based statements, contact Member Response on 13 63 73 or visit a branch.
 

Do I have to stop receiving paper-based statements?

No, you can continue to receive paper-based statements if you wish. In this case, eStatements are available for you online but you do not receive notification of when they are available.
 

How do I apply to receive eStatement notifications?

To receive eStatements, you must be a registered pc.easynet online banking user. If you are not, you can download an application form or contact Member Response on 13 63 73. If you already are a pc.easynet user, you may register online via pc.easynet (select "Apply for PC eCommunications" from the Welcome Screen) or complete and send an eCommunications application form.  You may also apply at a branch, or call Member Response on 13 63 73.
 

How do I change the email address used for my eStatement notifications?

You can change your designated email address at any time by calling Member Response on 13 63 73 or by dropping into a Police Credit branch.
 

How do I save my statement?

Your eStatement will be delivered electronically as a PDF (Portable Document Format) and presented in Adobe® Acrobat Reader. To save your statement, select the Save a Copy icon in the toolbar and choose a location on your hard drive where you can save the statement. Then name the statement file and select Save.
 

How do I view my eStatements?

To view your eStatements, follow these easy steps:

1. Log on to pc.easynet online banking (if you are not currently a member, click here for information).
2. Point to the Accounts tab and select eStatements in the list – a new window will open with a list of available eStatements.
3. Choose the statement you want to view, save or print and it will open in a new window.

How long is a statement available online?

Your statement is available online for up to 36 months from the date appearing on your statement.  
 

If I have a joint account, which email address will the eStatement notification be sent to?

As with paper statements, the eStatement notification will be sent to the Primary Account holder. However, the Secondary Account holder may choose to receive eStatement notifications too.
 

What if my account screens for bulk or junk email?

If you are not receiving your Police Credit email notifications, it is possible that your email provider designates Police Credit eStatement notifications as ‘junk mail’ and sends these to a junk mail folder. You will need to contact your local Internet Service Provider and ask for instructions on how to allow notices from donotreply@policecredit.com.au to be on their ‘safe’ list or to be delivered directly to your Inbox.
 

Why should I move from receiving paper-based statements to eStatements?

The benefits of receiving statements online include:

 Offers a convenient way to view, download or print up to 26 months of your statements online 24/7

 Simplifies your life with less paper and conserves environmental resources

 Gives you peace of mind that your statements are secure and protected by the same encryption technology that safeguards your accounts

Will I be notified when my eStatement is available?

Yes, Police Credit will send an official eStatement notification email to your nominated email address at the beginning of each month. This email does not contain your statement, but notifies you that your statement is now available online with details on how to access eStatements on pc.easynet. Please note that you must contact Member Response on 13 63 73 if you do not receive any email notifications or if you wish to change your email address. For tips on setting up your personal email account to receive Police Credit emails successfully, click here. 
 

Will I receive a notice by mail if something has prevented an eStatement notification from being delivered to my address?

Yes. After receiving one bounced email in response to an email notice sent to you, we will post you a paper statement with a letter asking you to contact us to update your email address.