pc.easynet frequently asked questions

I’m getting a message to contact Member Response after attempting to login. Why?

After a number of unsuccessful login attempts, pc.easynet may have locked your account for security reasons. To fix this, you will need to contact Member Response on 13 63 73 (option 3) 8am–5pm AEST Monday to Friday.
 

What if I forgot my pc.easynet password?

Contact Member Response for assistance on 13 63 73 (option 3) 8am–5pm AEST Monday to Friday. As a security precaution, passwords cannot be reset via email.
 

I am having problems downloading a transaction list into Excel, Quicken or MS Money. Can you assist?

This may occur when your computer’s configuration does not meet our download requirements. It requires Internet Explorer / Mozilla Firefox to be configured for downloads – read the step-by-step instructions in our online help centre.
 

How do I find my BSB and account number via pc.easynet?

The BSB and account number can be found on your individual statements by selecting ‘eStatements’.
 

How do I change my pc.easynet password?

Log into pc.easynet and select ‘Change Password’ from the ‘Other’ menu. You will need to enter the old password, followed by the new password twice as confirmation. Note that pc.easynet passwords must be 6–8 characters long.
 

How do I redraw from my loan?

First, check that your PC loan has a redraw feature. To redraw funds from an eligible loan, choose on the account name from the ‘Welcome’ screen (eg L27), select ‘Loan Redraw’ and enter the required details.
 

How can I redraw funds from my Line of Credit account?

Select ‘Transact’ and ‘Transfer’ and then fill out the required details to complete your transfer.
 

How do I activate my VISA Debit and/or Credit card?

After logging into pc.easynet, VISA Debit and Credit Cards can be activated by going into the ‘Other’ menu, followed by ‘Card Activation’. You will then need to enter the card number and expiry date, followed by ‘Activate’.
 

How do I order an overseas Telegraphic Transfer/Draft via pc.easynet?

Telegraphic Transfers and Drafts cannot be ordered via pc.easynet. Contact Member Response on 13 63 73 (option 3) 8am–5pm AEST Monday to Friday to obtain current exchange rates and to perform the transaction.
 

I’ve recently moved house. Can I change my postal address within pc.easynet?

No, addresses cannot be changed via pc.easynet. Contact Member Response on 13 63 73 (option 3) 8am–5pm AEST Monday to Friday, or visit a PC branch.
 

Why do I keep getting a ‘Connection Expired’ message on pc.easynet?

This occurs when your computer’s configuration does not meet our download requirements. It requires Internet Explorer / Mozilla Firefox to be configured for downloads – read the step-by-step instructions in our online help centre.
 

I’m having trouble viewing my eStatements and/or BPAY View bills. Why?

BPAY View bills and eStatements require Adobe Acrobat or another compatible PDF program to be installed on your PC. If you don’t have Adobe Acrobat Reader, visit www.adobe.com/reader
 

Is pc.easynet available via my mobile telephone?

pc.easynet is currently only available via personal computer. While some models of mobile phones can access and use pc.easynet successfully, this is something we cannot offer support for at this time.