Security

Police Credit is committed to ensuring the security of its member’s money and any personal information held by us. 

Like the major banks, Police Credit is fully regulated by APRA, ASIC, AUSTRAC and others and our prudent financial management means that we, along with most other credit unions, represent a safe haven for our members. Our credit quality is exceptional and we have no exposure to sub prime debt or to investments overseas. Police Credit is prudently managed at all times and is well capitalized (>20%), liquid and profitable.

Protecting your personal information

In handling your personal information, Police Credit is committed to complying with the Privacy Act 1988, the National Privacy Principles and the Credit Union Code of Practice. We have a number of measures in place. 

We may collect some information about you when you use our website www.policecredit.com.au ("the website"):

 When you visit the website, we track usage patterns on an anonymous and aggregate basis. Your identity cannot reasonably be ascertained from this information; and

 If you visit the website to send us an email we will record the information you give us, including your email address.

Your use of the facilities and information available on the website will determine the type and amount of personal information we collect about you.

 The system administrator regularly reviewing computer logs for security breaches and

 Firewall & virus protection and network intrusion detection systems.

 Access to telephone banking being password protected and

 Security for Internet banking provided by use of 128-bit encryption of data for transmission, secure socket layers protocol and password anonymity.

Access to your personal information is given to staff strictly on the basis of their need to have access to the material in order to fulfil their function within the credit union.

Refer to our Privacy Statement and Privacy Policy for further information.

Safe guarding member’s money

 Has policies, procedures and mechanisms in place to monitor transactions and account activity;

 Sources guidance and advice from numerous entities to assist in the protection against fraud and passes on this advice to you through our Online Security Advice notices; and

 Uses an external management service to monitor, identify and investigate suspect card transactions with fraud detection rules and parameters that reflect the latest trends and market intelligence.

Some of the organisations, Police Credit has associations with and / or sources for guidance and information are:

	AusCERT the national Computer Emergency Response Team for Australia.  Link
	Visa International provide tips for using your card while shopping online, withdrawing cash or when travelling and they also advise how Visa delivers on its promise of secure, reliable payments and pick up tips on how you can protect yourself against fraud.  Cardholder tips     Carholder security
	MasterCard provides cardholders and merchants with unparalleled worldwide acceptance and access to their funds, with state-of-the-art security and true convenience.  Link
	ASIC assists all Australian consumers to make informed decisions about financial products and services and to identify and avoid scams and swindlers. Through their FIDO pages, ASIC informs of scams and swindles to avoid and advises numerous topics including on how to protect yourself against credit card fraud.  Link
	The VeriSign SSL Certificate protects your personal information through the use of a SSL Certificate. Information exchanged with any address beginning with https is encrypted using SSL before transmission.

We seek your assistance in ensuring the security of your own account and computer systems

Police Credit uses such measures as it deems reasonable to help ensure the security of the Internet banking environment, including firewalls and data encryption. Not withstanding this, Police Credit cannot guarantee that data transmission over the Internet is absolutely secure.

You are responsible for your own anti-virus and security measures and those of any authorised user, to prevent unauthorised access via pc.easynet to your transactions. Police Credit will take all reasonable steps to ensure that the information that we make available to you through pc.easynet is correct and updated regularly.

We will not be liable for or in connection with any inaccuracy, errors or omissions in that information because of the communication network, ancillary equipment or any other circumstances beyond our reasonable control.

You are responsible for the use and security of your passwords (access codes and personal identification numbers) at all times. You may be liable for any losses that occur arising from a failure to properly secure the password against loss, theft or misuse. Your liability for losses occurring as a result of unauthorized access will be determined under the EFT Code.

Police Credit may cancel your card or password or suspend your right to participate in the product or service at anytime and without notice to you if we believe that your card or password is being misused or has been used to conduct an unauthorized transaction.

Your product’s terms and conditions provides some guidance on what you can do with the access cards, telephone and Internet banking facilities, the security of your access method is very important.

Cheques

We provide for your guidance the brochure Things You Should Know About Your Cheque Facility, which gives you information about some of your rights and obligations and our rights and obligations. It does not state the terms and conditions of your chequing facility.

Other Security Issues:

 Electronic access, passwords and cards

 Fraudulent Emails - 'Phishing' - Internet Banking Fraud - Mules